Refund and Return Policy

Wicked Orchard Jarring Co.

At Wicked Orchard Jarring Co., we take pride in preparing and delivering our flavored pickles and flavored pineapples. Customer satisfaction is important to us, and we want every order to arrive safely and in good condition.

Because our products are food items, we have the following refund and return policy.

1. Returns on Food Products

For food safety and sanitation reasons, all food sales are final. We do not accept returns or exchanges for products that a customer no longer wants, ordered by mistake, or simply does not prefer.

Opened food products cannot be returned.

This policy does not prevent customers from contacting us about damaged shipments, incorrect orders, defective products, or other issues covered by applicable law.

2. Damaged or Broken Items

We carefully package our products for shipping. However, glass jars can occasionally be damaged during transit.

If your order arrives with a broken jar, damaged packaging, leakage, or another shipping-related problem:

• Contact us within 48 hours of delivery.
• Include your order number and a description of the problem.
• Provide clear photographs of the damaged product and packaging.

Please do not consume a product if its jar is broken, its seal is compromised, or you have concerns about its safety.

After reviewing the issue, we will determine whether a replacement or refund is appropriate. Please do not return damaged food products unless we specifically instruct you to do so.

3. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 48 hours of delivery.

Please provide your order number and photographs of the items received, if applicable.

We will review the issue and arrange an appropriate resolution, which may include sending the correct item, providing a replacement, or issuing a refund.

4. Product Quality Concerns

Your experience matters to us. If you believe a product has a quality or safety issue, stop using the product and contact us as soon as possible.

Include your order number, a description of the concern, and photographs when available.

We will review the situation and determine an appropriate resolution. Food safety concerns will be handled individually and with care.

5. Refunds

When a refund is approved, it will be issued to the original payment method whenever possible.

Please allow up to 10 business days for us to process an approved refund. After processing, your bank or payment provider may require additional time for the funds to appear in your account.

Refunds are not automatically provided for orders that are delayed in transit, unwanted, or subject to a change of mind. However, we will review legitimate concerns individually and comply with applicable consumer protection laws.

6. Shipping Charges

Original shipping charges are generally non-refundable unless the refund is required by applicable law or we determine that a refund of shipping charges is appropriate because of an error on our part.

If we are responsible for sending an incorrect item or otherwise making an error with your order, we will work with you to reach a fair resolution.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests can be considered before an order has been processed or shipped. Once an order has shipped, it generally cannot be canceled.

If a cancellation is approved, any applicable refund will be issued to the original payment method whenever possible.

8. How to Contact Us

To report a damaged shipment, incorrect order, missing item, or product concern, please contact us through the contact information provided on our website.

Include your order number and a clear explanation of the issue so we can assist you as quickly as possible.

Thank you for supporting Wicked Orchard Jarring Co. We appreciate your business and look forward to serving you!